At a glance Key facts about Luxury Casino in Ontario
- Ontario status
- AvailableChecked 7 Oct 2026
- Published games
- 1,000+Operator-published
- Minimum deposit
- CAD 10 (offer terms)Operator-published
- Withdrawal window
- 3–6 business daysOperator-published
- Deposit methods
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Withdrawal methods
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Visa -
Bank Transfer -
eCheck -
Skrill
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Mobile apps
- iOS app
- Android app
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Game types
- Slots
- Table games
- Live dealer
- Game shows
Quick answers Tap a question to read the answer
Is Luxury Casino available in Ontario?
Luxury Casino is listed as active in Ontario's regulated iGaming market (status last checked 7 October 2026). Confirm the operator on the AGCO and iGaming Ontario registers before you sign up.
How long do Luxury Casino withdrawals take?
The operator publishes a withdrawal window of 3–6 business days. Your own time depends on the payment method and on whether your account is already verified.
Does Luxury Casino have a mobile app?
Yes. According to our records, Luxury Casino has iOS and Android apps.
Can I use Interac at Luxury Casino?
Yes, for deposits. Limits and fees are set by the operator and your bank.
Who wrote and checked this Luxury Casino review?
Written by Adi Galatanu. Sources are listed at the bottom of the page.
Pros and cons
- Over 1,000 games, with Pragmatic Play releases on the homepage and a streamed live row that includes Crazy Time.
- The Highest Win Rate headline comes with a footnote explaining that it covers the RTP version received from software providers and is not a warranty of a specific result.
- Apple and Google Play each list Luxury Casino Ontario from Apollo Entertainment Ltd.
- CAD EFT returns money to a Canadian bank account with no fee and a CAD 50 minimum.
- Interac is accepted for deposits but isn't on the Canada withdrawal list.
- A withdrawal stays reversible for 48 hours and is processed on the following business day before the method's own delivery time begins, so a first card cash-out can take more than a week.
- Direct bank transfer costs CAD 50, or CAD 100 above CAD 3,000, and takes 6 to 10 working days after processing.
- The AGCO fined Apollo Entertainment Ltd, the operator behind this brand, CAD 100,000 in August 2023 for responsible-gambling failures, including its self-exclusion and limit tools. The notice names no individual brand.
Who it suits: Suits a player who wants a large lobby, live tables with a human dealer and a native app, and who can plan withdrawals about a week ahead. A poor fit for anyone who needs Interac in both directions or money back within a couple of days.
Still unconfirmed
- Which per-method limits and Interac cash-out options show up inside a logged-in cashier?
- Whether the 48-hour pending period runs through weekends or only counts business hours.
- Which telephone number the support centre uses, since the contact page doesn't print one.
Games at Luxury Casino
What you can play: Pragmatic-led slots, video poker and electronic tables
The homepage hot row is all Pragmatic Play: Big Bass Bonanza, Gates of Olympus 1000, Sugar Rush 1000 and Sweet Bonanza 1000. That sets Luxury apart from its sister site Yukon Gold, whose homepage writes out only Games Global titles, so the two lobbies don't lead with the same studio even though one company runs both. The games page adds video poker, American and European blackjack, and progressives such as Mega Moolah, Maple Moolah, Treasure Nile and Cash Splash.
Electronic tables include Baccarat Squeeze, Multifire Roulette and Hold Em' Poker. The footer adds an eCOGRA logo and a badge saying payout percentages are reviewed by independent auditors. The over-1,000 line isn't broken down by studio, and table, video poker and live titles sit inside it, so the slot share is smaller than the headline suggests.
- Published game count
- 1,000+ Operator-published
- Homepage total
- Over 1,000 games, with new games added every week Operator-published
- Named on the public pages
- Slots including Big Bass Bonanza and Gates of Olympus 1000; video poker; American and European blackjack; progressives including Mega Moolah and Maple Moolah Operator-published
Game types
- Slots offered
- Table games offered
- Live dealer offered
- Poker not offered
- Game shows offered
- Sportsbook not offered
Game providers Operator-published
Studios named on the operator's site. This lists names only: it does not confirm that a given title is playable in Ontario.
- Pragmatic Play
- Games Global
Live casino at Luxury Casino
Live casino at Luxury Casino: Crazy Time and a Sports Arena tile
The live row names Crazy Time, roulette, blackjack, live slots and baccarat, then adds a Sports Arena tile. Despite the name, Sports Arena is a casino tile rather than a sportsbook, and iGaming Ontario lists Luxury under casino play.
This matters inside the Apollo group. Yukon Gold's host-named roulette and baccarat games are filmed segments with computer-drawn results, while Luxury's homepage row is the streamed, presenter-led kind. If a real-time dealer is the reason you're choosing between the sister sites, Luxury shows it before sign-up. The marketing page doesn't print table limits, so check them on a table before you sit down.
- Live dealer games
- Offered
- Live row
- Crazy Time, roulette, blackjack, live slots, baccarat and Sports Arena Operator-published
- Electronic tables
- Baccarat Squeeze, Multifire Roulette, American Roulette, Auto Roulette, Classic Blackjack, Baccarat Switch, Hold Em' Poker and Extreme Multifire Operator-published
Payment methods
Deposit and withdrawal methods: Interac goes in, CAD EFT is the way back
The FAQ says deposits can come from major credit and debit cards, bank-transfer services, prepaid vouchers and e-wallets. Interac gets its own note: when PayDirect Billing Solutions Inc. processes an Interac deposit, you accept that firm's terms. Interac isn't on the Canada withdrawal list.
That list names Visa original credit for Visa cardholders, CAD EFT and Skrill. For an Interac depositor, the practical route back to a Canadian bank account is CAD EFT: no fee, the CAD 50 floor and two to three working days after processing. Direct bank transfer reaches the same kind of account for a CAD 50 fee, a CAD 300 floor and six to ten working days, so pick it only if CAD EFT isn't offered on your account.
The Ontario landing page puts the minimum deposit at CAD 10 on every method, credited instantly. That floor isn't shared across the group, even though the cash-out FAQ is: the Captain Cooks review and the Casino Classic review both find no everyday minimum in those sites' terms beyond new-player clauses. Go by the logged-in cashier on the day.
The terms say withdrawals may be returned to the financial accounts used for deposits, and that an account not in your name can lead to a suspension.
| Method | Deposit | Withdrawal | Processing | Source |
|---|---|---|---|---|
| Interac | Yes | No | Operator-published | |
| Not on the operator's list of withdrawal methods for Canada (Visa OCT, CAD EFT/eCheck, Skrill), FAQ checked 9 Oct 2026. | ||||
| Visa | Yes | Yes | 3 working days after processing | Operator-published |
| Mastercard | Yes | Not confirmed | 3 working days after processing | Operator-published |
| The FAQ gives a Visa/Mastercard delivery time, but its Canada cash-out list names Visa only; check the cashier. | ||||
| Bank Transfer | Yes | Yes | 6 to 10 working days after processing | Operator-published |
| The Ontario FAQ expressly lists Skrill (MoneyBookers) among available Canadian withdrawal methods. A current named deposit instruction was not confirmed. | ||||
| eCheck | Not confirmed | Yes | 2 to 3 working days after processing | Operator-published |
| Skrill | Not confirmed | Yes | 1 to 3 working days after processing | Operator-published |
| FAQ names bank-transfer deposit services and specifically Direct Bank Transfer cash-outs. DBT fee is written as $50, or $100 for withdrawals over $3000; no currency was added to that fee label. | ||||
“Not confirmed” means we have not established the answer. It does not mean the method is unavailable.
- Minimum deposit
- CAD 10 (offer terms) Operator-published
- Minimum withdrawal
- CAD 50 (CAD 300 for direct bank transfer and wire) Operator-published
Payouts and limits
Luxury Casino withdrawal time: 48 hours pending, then the next business day
Withdrawn funds stay pending for 48 hours and are processed on the following business day. Until processing finishes, you can reverse the request from the banking page. The terms say processing generally runs Monday to Friday and may skip weekends and public holidays, and that you keep access to the funds until the payment is in transit.
The delivery times start after that step: three working days for Visa or Mastercard, one to three for e-wallets, two to three for CAD EFT, and six to ten for direct bank transfer. Your first withdrawal by a given method can add up to five to seven working days of verification.
On a calendar, the weekend lands somewhere in every request. If the 48 hours run on the clock, as the FAQ wording reads, a card withdrawal made on a Friday evening leaves the hold on Sunday evening, is processed Monday and is due by Thursday: about six days. The same request on a Tuesday evening is processed Friday and, with the weekend inside the delivery window, is due the following Wednesday: about eight days. A late-week request loses less time, and neither example includes a first-method check.
Expect to be asked for photo ID, proof of address and proof that the payment method is yours. The check can come at registration or, at the latest, around the first withdrawal. Player complaints about Luxury and its Casino Rewards sister sites centre on payouts that ran past the 48-hour mark, usually with verification still open at the first request or a request placed just before a weekend, so clear the documents before your first cash-out.
The CAD 4,000 weekly figure is often quoted as a flat cap. The terms are narrower: it applies when winnings are substantially larger than purchases across Casino Rewards partner casinos, and the terms also reprint card-scheme caps. A player cashing out ordinary amounts is unlikely to meet it; a large win after modest deposits is the case it was written for.
- Published payout window
- 48-hour pending hold, then processing on the following business day. After processing: Visa/Mastercard 3 working days; e-wallets 1 to 3; CAD EFT/eCheck 2 to 3; direct bank transfer 6 to 10. First-method verification may take 5 to 7 working days. Minimum CAD 50, or CAD 300 for direct bank transfer and wire. Operator-published
- Notes
- Requests stay pending and reversible for 48 hours, then are processed on the following business day. Weekends and public holidays can interrupt processing. After processing: Visa/Mastercard 3 working days; e-wallets 1 to 3; CAD EFT/eCheck 2 to 3; direct bank transfer 6 to 10. First use of a method may add 5 to 7 working days of verification. Minimum CAD 50, or CAD 300 for direct bank transfer and wire. Direct bank transfer costs CAD 50, or CAD 100 above CAD 3,000. Terms also reprint card-scheme caps and a CAD 4,000 weekly ceiling when winnings are substantially larger than purchases across Casino Rewards partner casinos.
This is the operator's stated window, not a test result. Identity checks and your bank can add time.
Mobile app
Luxury Casino app for iPhone and Android
The Canadian App Store lists Luxury Casino Ontario for iPhone and iPad, with Apollo Entertainment as the developer. It needs iOS 16.0 or iPadOS 16.0 or later. The store badge reads 18+, yet the description calls the app a real-money platform for players 19 and older in Ontario. The Ontario pages refuse play under 19, so 19 is the age that governs your account.
Google Play uses the same app name and names Apollo Entertainment Ltd. Its badge says Adults only 18+, and the description places real-money slots, live blackjack and roulette in Ontario. One small mismatch: the Play text says hundreds of slots, while the website headline says over 1,000 games.
Luxury is still described in places as browser-only, or as Android-only with iPhone to follow. On 6 October 2026 both stores carried the Ontario app, so those descriptions are out of date. Play also lists Yukon Gold Casino Ontario among more apps by Apollo Entertainment Ltd, and the Ontario website still loads in a browser if you'd rather not install anything.
- Mobile website
- Available
- iOS app
- Available
- Android app
- Available
- Notes
- Apple lists Luxury Casino Ontario for iPhone and iPad, requiring iOS 16.0 or iPadOS 16.0, with developer Apollo Entertainment. Google Play lists the same app name from Apollo Entertainment Ltd. Both stores show an 18+ badge; the Ontario site and the store descriptions require players to be 19 or older. The Ontario website also loads in a browser. Operator-published
Safety and regulation
Who runs Luxury Casino: Apollo Entertainment Limited, company C45483
Luxury Casino is available in Ontario's regulated iGaming market. On 6 October 2026 the iGaming Ontario directory listed it under casino play, with Apollo Entertainment Ltd in the operator list. The terms name Apollo Entertainment Limited, company C45483, of Ta' Xbiex, Malta, as the company that manages the brand. The footer says Apollo is regulated by the Alcohol and Gaming Commission of Ontario and operates under an agreement with iGaming Ontario. Play is for people 19 or older.
A CAD 100,000 AGCO penalty against Apollo Entertainment Ltd, announced on 10 August 2023, was for failures against its responsible-gambling standards. The failures listed were staff who did not fully understand responsible gambling, insufficient tools for setting financial and time limits, an inadequate voluntary self-exclusion program and missed interventions with players who may have been experiencing gambling-related harm. Individual brands are not named, and the notice says Apollo had already taken significant steps to strengthen its controls.
The same company also runs Yukon Gold Casino and Zodiac Casino. A global account can link Ontario sub-accounts across Apollo brands, and the terms count deposit and loss limits among the settings followed at that level.
- Ontario status
- Available in Ontario's regulated iGaming market
- Last checked
- Operator
- Apollo Entertainment Ltd
- Source
- Regulator listing
Check any casino name or web address with our Ontario regulated casino checker.
Listed on the iGaming Ontario regulated-market directory as of 2026-10-04. Official categories: casino.
Other brands from the same operator: Captain Cooks Casino, Golden Tiger, Yukon Gold Casino, Zodiac Casino, Grand Mondial and Casino Classic.
Customer support
Reaching a person at Luxury Casino: chat behind a bot, email within 48 hours
The contact page describes a support centre open 24 hours a day, seven days a week, for live chat and email. The page describes chat as a direct conversation with an agent; player reviews often mention an automated assistant answering first. For email, the page says the team aims to process messages within 48 hours, and the address is support@crhelpdesk.com. The subject list covers deposits, withdrawals and account verification.
The FAQ says the centre also handles telephone queries and points to the contact page, which doesn't print a number. When you ask about a cash-out, name the stage you're at: inside the reversible 48 hours, waiting for the next business day, held for first-method checks, or already with the payment provider.
Player feedback on public review platforms mentions automated replies and slow email answers. If a complaint is still open after support has replied, the terms give complaints@crhelpdesk.com as the next written step.
- Live chat
- Available
- Available
- Phone
- Not confirmed
- Hours
- Contact page: a 24/7 centre for live chat and email, aiming to process emails within 48 hours at support@crhelpdesk.com. The FAQ also refers to telephone queries. The contact page does not print a phone number. Operator-published
Responsible gambling
Responsible gambling tools: login, loss and deposit limits
Daily, weekly and monthly limits are published for login time, losses and deposits. Increasing a limit, or removing it, takes effect only after 24 hours, so a tighter limit is the quick direction. You can set the tools in the casino software or by asking support. Find where they sit in your account early, so a limit is quick to set when you want one.
Short breaks run from 24 hours up to three months. Self-exclusion is separate, from six months to five years, and the page says it won't be reversed once applied.
BetGuard is iGaming Ontario's central opt-out from regulated online gambling in the province. It is separate from Luxury's own exclusion, is for people 19 or older, and doesn't need a casino account. ConnexOntario is at 1-866-531-2600. Our responsible gambling guide explains how account limits, breaks and central exclusion differ.
- Deposit limits
- Offered Operator-published
- Loss limits
- Offered Operator-published
- Login limits
- Offered Operator-published
- Take a break
- Offered Operator-published
- Self-exclusion
- Offered Operator-published
- BetGuard central self-exclusion
- Offered Operator-published
Set limits before you play and use self-exclusion if you need a break. Read our responsible gambling guide.
Not sure what limit to set? Our budget and limits planner turns a monthly amount into daily, weekly and monthly deposit limits.
Play responsibly
ConnexOntario · free, confidential, 24/7
Free, confidential support is available 24/7 for anyone in Ontario concerned about their own or someone else's gambling.
Alternatives to Luxury Casino
Luxury Casino or another Ontario casino? What decides it
Within the Apollo group, the withdrawal schedule is the same everywhere, so the hold is no reason to switch between sister sites. What differs is the lobby: Luxury leads with Pragmatic Play and a streamed live row, Yukon Gold with Games Global titles and filmed hosts, and Zodiac shows the least before sign-up.
If the 48-hour hold is the sticking point, the Jackpot City review covers another operator in the same market. It is a comparison read, not a ranking.
Full review and detailed analysis
Luxury Casino in Ontario: over 1,000 games and a careful RTP footnote
Luxury Casino's Ontario homepage says "OVER 1000+ GAMES" and adds that new games arrive every week. Beside it sits a Highest Win Rate headline; the FAQ footnote is the line to read before taking it at face value. The casino says it offers the highest RTP version it receives from its software providers. It also says this is not a warranty of a specific result, and that sessions can vary.
RTP is a long-run setting on a title, not a forecast for one evening. The footnote tells you which supplier version Luxury carries; it doesn't say every game returns the same percentage.
The product side is easy to judge from outside: a large lobby, a streamed live row and an Ontario app in both major stores. The cashier is harder. A withdrawal stays reversible for 48 hours, is processed on the following business day, and the receiving method then adds its own wait, while Interac, the deposit method the FAQ gives its own note, isn't on the cash-out list. Most of what follows is about planning around that.
| Criterion | Score |
|---|---|
| Safety & regulation | 3.7 |
| Games | 3.7 |
| Payments | 3.5 |
| Withdrawals | 3.0 |
| Mobile | 3.9 |
| Support | 3.4 |
| Responsible gambling | 3.7 |
Still unconfirmed
- Which per-method limits and Interac cash-out options show up inside a logged-in cashier?
- Whether the 48-hour pending period runs through weekends or only counts business hours.
- Which telephone number the support centre uses, since the contact page doesn't print one.
Luxury Casino compared with other Ontario casinos Recorded values only. Not a ranking.
- Videoslots 5,289
- Mr.Vegas 5,281
- 888 Casino 2,000+
- Jackpot City 1,000+
- Captain Cooks Casino 1,000+
- Luxury Casino 1,000+
Figures as published by each operator (for example “2000+”). Counting methods differ, so treat them as a rough scale.
- Jackpot City 1–3 business days
- Casino Time Up to 5 business days
- Ruby Fortune 1–5 business days
- Videoslots 1–5 days
- Mr.Vegas 1–5 days
- Luxury Casino 3–6 business days
Bars span the minimum to maximum days the operator publishes. Your own time depends on the method and account verification.
- Jackpot City 9
- Betway 7
- Spin Casino 6
- 888 Casino 6
- 888 Sport 6
- Luxury Casino 4
Number of payment methods we have recorded as accepted for deposits.
Luxury Casino vs other Ontario casinos Recorded facts; “Not confirmed” means we have no confirmed value.
 Luxury Casino |  Jackpot City |  Betway | |
|---|---|---|---|
| Ontario | In Ontario · checked 7 Oct 2026 | In Ontario · checked 7 Oct 2026 | In Ontario · checked 4 Oct 2026 |
| Published games | 1,000+ games | 1000+ games | Not confirmed |
| Live dealer | Yes | Yes | Yes |
| Deposit methods | Interac, Visa, Mastercard, Bank Transfer | Interac, Visa, Mastercard, eCheck, Apple Pay, MuchBetter +3 | Interac, Visa, Mastercard, eCheck, Paysafecard, MuchBetter +1 |
| Minimum deposit | CAD 10 (offer terms) | CAD 10 (generally; varies by method) | CAD 10 |
| Published payout window | 3–6 business days | 1–3 business days | 1–8 days |
| Native apps | iOS and Android | iOS and Android | iOS and Android |
| Editorial score | 3.5 / 5 | 3.7 / 5 | 3.7 / 5 |
Player reviews and complaintsWhat Ontario players report about Luxury Casino, and what to do if something goes wrong
Player score
Not enough reports yet
0 of 5 reports needed (last 24 months) before we show a score.
No player reviews of Luxury Casino yet. If you have played here while in Ontario, yours can be the first.
Write a review of Luxury Casino
Complaints about Luxury Casino
No complaints about Luxury Casino have been published on OCL.
If something goes wrong with Luxury Casino
-
Complain to Luxury Casino first, in writing.
Contact the 24/7 support team first; if it isn't resolved, email complaints@crhelpdesk.com to have a solutions specialist review it. Ask for a complaint reference number and keep screenshots.
Terms and conditions, section 11 (Support, Disputes and Complaints) (opens in a new tab) checked 7 Oct 2026 - Give it time to decide. The AGCO says an operator's formal process can take up to 90 days.
- Escalate if it is not resolved. iGaming Ontario runs a dispute escalation form for players of regulated sites, and the AGCO takes complaints about operators breaking the rules through iAGCO. Neither can order a refund for you, but both can take the matter up with the operator. Complaints about self-exclusion, responsible gambling or advertising can go straight to the AGCO.
- Want it on the record? File a complaint with OCL: we send it to Luxury Casino, publish the reply and help you escalate. OCL is not a regulator and cannot order a payment.
Step-by-step complaint guide · AGCO internet gaming complaints (opens in a new tab) · iGaming Ontario player support (opens in a new tab)
Play responsibly
ConnexOntario · free, confidential, 24/7
Free, confidential support is available 24/7 for anyone in Ontario concerned about their own or someone else's gambling.
Player reports are written by readers and checked by a moderator before they appear; they describe individual experiences, not OCL tests. OCL earns commission from some operators. That never decides which reports or complaints are published, and the player score is kept separate from our editorial rating. Advertiser disclosure
Frequently asked questions about Luxury Casino
What does Luxury Casino's Highest Win Rate footnote mean?
The FAQ footnote says Luxury offers the highest RTP version it receives from its software providers. It adds that this is not a warranty of a specific result and that results can vary.
How many games does Luxury Casino have in Ontario?
The Ontario homepage says over 1,000 games, with new games added every week. It doesn't split that total by studio, and the count includes table, video poker and live titles.
How long does a Luxury Casino withdrawal take?
Funds stay pending for 48 hours and are processed the following business day, and you can reverse the request until then. After processing, Visa or Mastercard takes 3 working days, e-wallets 1 to 3, CAD EFT 2 to 3, and direct bank transfer 6 to 10. On the published schedule a card cash-out takes roughly six to eight days end to end, and a first withdrawal by a new method can add 5 to 7 working days.
What is the minimum withdrawal and the bank transfer fee at Luxury Casino?
Most methods start at CAD 50; direct bank transfer and wire start at CAD 300. Direct bank transfer costs CAD 50, or CAD 100 above CAD 3,000, while CAD EFT is listed at no charge, which makes CAD EFT the sensible bank route.
Does Luxury Casino have an Ontario app for iPhone and Android?
Yes. Apple and Google Play both listed Luxury Casino Ontario from Apollo Entertainment Ltd on 6 October 2026, so older browser-only descriptions are out of date. The iPhone and iPad app needs iOS 16 or iPadOS 16, and the Ontario pages require players to be 19 or older.
Does Luxury Casino list a phone number for support?
No number is printed on the contact page. It lists live chat and email at support@crhelpdesk.com, and aims to process emails within 48 hours. The FAQ also mentions telephone queries.
Sources
What this page was checked against.
10 sources checked Show list
- iGaming Ontario regulated-market directory Official source · Luxury Casino appears under casino play. Apollo Entertainment Ltd appears in the operator list. The page says the listing is accurate as of the day viewed.
- Luxury Casino Ontario homepage Operator website · Over-1,000 game line, weekly additions, live and table tile names, footer marks for Visa, 19+, BetGuard, iGaming Ontario, eCOGRA, Pragmatic Play and Games Global, and the RTP footnote.
- Luxury Casino FAQ Operator website · Deposit types, Interac deposit note, 48-hour pending period, next-business-day processing, delivery times, first-method verification, fees, minimums and Canada withdrawal methods.
- Luxury Casino responsible gambling Operator website · Daily, weekly and monthly login, loss and deposit limits, a 24-hour wait to raise a limit, break lengths, self-exclusion terms, BetGuard and the 19+ rule.
- Luxury Casino terms Operator terms · Apollo Entertainment Limited company C45483 and the Malta address, age 19, weekday processing, card-scheme caps, the CAD 4,000 weekly ceiling, the global account and complaints@crhelpdesk.com.
- Luxury Casino contact page Operator website · 24/7 live chat and email, support@crhelpdesk.com, and an aim to process emails within 48 hours.
- Luxury Casino games page Operator website · Video poker, American and European blackjack, and progressive titles including Mega Moolah and Maple Moolah.
- Luxury Casino iOS listing App store listing · iPhone and iPad app, developer Apollo Entertainment, iOS 16, store age badge 18+, description for players 19+ in Ontario.
- Luxury Casino Android listing App store listing · App name Luxury Casino Ontario, developer Apollo Entertainment Ltd, Adults only 18+ badge, Ontario real-money description, and Yukon Gold Casino Ontario under more apps by the same developer.
- AGCO news release: Apollo Entertainment penalties (10 August 2023) Official source · CAD 100,000 monetary penalty on Apollo Entertainment Ltd for responsible-gambling failures under the Registrar's Standards for Internet Gaming. No brands named; Apollo is said to have already strengthened its controls.
