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19+

You must be 19 or older and physically located in Ontario to play.

Ontario players only

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Complaints

File a complaint about an Ontario online casino

For problems with a site in Ontario's regulated market that its own complaints team has not fixed. We check your file, send it to the operator, publish the reply and show you how to escalate.

Good to know

  • If you have not yet, use the casino's own formal complaints process too and keep the reference number; you can add it under "More details". The AGCO says operators can take up to 90 days to decide.
  • Problems with self-exclusion or responsible gambling can go straight to the AGCO. We still accept them, but we never publish them.
  • For a binding route, use iGaming Ontario's dispute escalation or the AGCO. Read the step-by-step guide.

Our role

Please note that we are an independent third-party casino review and information platform and are not directly affiliated with the casino operator in question.

While we can forward your complaint to the relevant casino operator for their review and consideration, we do not have access to player accounts, personal account information, transaction histories, or the operator's internal systems.

Our role is strictly limited to facilitating communication between players and casino operators. We have no authority to investigate complaints independently, make decisions on behalf of the operator, or influence the outcome of any dispute.

All complaints, investigations, and final resolutions remain the sole responsibility of the casino operator. Although we will make reasonable efforts to relay your concerns, we cannot guarantee a response, resolution, or specific outcome.

Step by step, with dates if you can. This text is published if we accept the file (with your display name only), so stick to facts and leave out personal details, account numbers and staff names.

Screenshots, emails, chat transcripts. Up to 5 files, 5 MB each (JPG, PNG, WebP, PDF). Private: seen by OCL and the casino, never published.

Shown with the complaint. A first name or nickname.

Never published. We email you a private link to follow the file.

More details (optional, but they speed things up)

If you have already used the casino's own complaints process. Private: shared with the casino only.

Private: helps the casino find your account. Never a password.

We email you a confirmation link. Nothing is published or sent to the casino until a person at OCL has read it.

Trusted Ontario casino information

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Check the details above first, then open the operator's own site. 19+. Play responsibly.

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