Complaints
Player complaints about Ontario online casinos
Complaints players filed with OCL about sites in Ontario's regulated market, the operator's replies and how each one ended. We check every file before it is published and send it to the operator; we do not decide who is right.
- Operator reply published as received
- No contact details or account numbers
- Escalation route to iGaming Ontario and the AGCO
No complaint files published yet
When players file complaints with OCL, the files and the operators' replies appear here after a moderator has checked them.
File a complaintPlayer reports are written by readers and checked by a moderator before they appear; they describe individual experiences, not OCL tests. OCL earns commission from some operators. That never decides which reports or complaints are published, and the player score is kept separate from our editorial rating. Advertiser disclosure
Trusted Ontario casino information
Compare Ontario casinos in one list
Every brand shows its Ontario status and the date we last checked it.